Refund policy

Return & Refund Policy


Last Updated date: [01/10/2026]

At Trentokart, we want you to shop with confidence. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, we’re here to help.

1. Return Eligibility

To be eligible for a return:

  • You must request a return within [7 days] of receiving your order.

  • The product should be unused and in its original condition, except where the return is due to a defect or damage.

  • The product should include its original packaging, tags, accessories, manuals, and other included items, where applicable.

  • You must provide your order number or proof of purchase.

  • The product must meet any product-specific return requirements shown on our website.

We may inspect returned products before approving a refund or exchange.

Nothing in this policy limits any consumer rights available under applicable Indian law.

2. Return Timeframe

Return requests must be submitted within [7days] from the date your order was delivered.

To start a return, contact us at:

Email: [trentokart@gmail.com]
Phone/WhatsApp: [7009427198]

Please do not send an item back without first receiving return instructions from our customer support team.

3. Refund Process

Once we receive your returned product, we will inspect it and notify you whether your return has been approved.

If approved, your refund will be processed within [12-15 DAYS].

The time required for the refund to appear in your bank account, card, UPI account, or other payment method may depend on your bank or payment provider.

Where possible, refunds will be made using the original payment method.

4. Cash on Delivery Refunds

For Cash on Delivery orders, refunds may be issued through [UPI/BANK TRANSFER/OTHER METHOD].

We may request the information necessary to process your refund securely.

Please make sure the payment details you provide are accurate to avoid delays.

5. Exchanges

We may offer exchanges for eligible products, subject to product availability.

You can request an exchange within [7 DAYS] of delivery.

If the replacement product is unavailable, we may offer a refund or another appropriate solution.

Exchange eligibility may depend on the product category, condition, and reason for exchange.

6. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within [24 hours] of delivery.

Please provide:

  • Your order number

  • Photos of the product

  • Photos/videos showing the damage or defect

  • Photos of the original packaging and shipping label, where applicable

This information helps us investigate the issue and provide a faster resolution.

Depending on the circumstances, we may offer:

  • A replacement

  • An exchange

  • A refund

  • Another appropriate remedy

We will handle verified damaged or defective products fairly and in accordance with applicable law.

7. Wrong or Missing Products

If you receive the wrong product or an item is missing from your order, please contact us within [24 hours] of delivery.

After verification, we may arrange a replacement, exchange, refund, or other appropriate resolution.

8. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including:

  • Personalized or customized products

  • Perishable products

  • Certain hygiene or personal-use products after opening

  • Digital products, where applicable

  • Gift cards, where applicable

  • Products damaged due to misuse or improper handling

  • Products specifically marked as non-returnable on their product page

Any applicable non-returnable conditions will be communicated to customers before purchase where reasonably possible.

This does not affect any mandatory consumer rights under applicable Indian law.

9. Return Shipping Costs

If the return is due to a wrong, damaged, defective, or incorrect product, Trentokart will [COVER/REIMBURSE] reasonable return shipping costs, subject to verification.

If you are returning a product because of a change of mind, preference, size, colour, or other customer-related reason, return shipping will be [FREE OF CHARGE].

Any applicable return shipping charges will be communicated before your return is processed.

10. Product Condition

Returned products should be in the condition required by this policy.

Returns may not be accepted where products have been damaged after delivery due to misuse, accidental damage, unauthorized modifications, improper installation, or failure to follow product instructions, except where applicable law provides otherwise.

11. Return Inspection

Once we receive your return, we may inspect the product to verify its condition and the reason for return.

If the product does not meet the applicable return requirements, we will contact you regarding the available options, subject to applicable law.

12. Contact Us

For any return, refund, or exchange questions, please contact:

Trentokart
Email: [trentokartshop@gmail.com]
Phone/WhatsApp: [7009427198]

Please include your order number whenever contacting us about a return or refund.

We are committed to handling returns and refunds fairly and providing clear support throughout the process.

Trentokart — Shop More • Live Better.