Terms of service

Terms of Service


Last Updated: [01/10/2026]

Welcome to [TRENTOKART]. These Terms of Service (“Terms”) govern your use of our website, products, services, and related features.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

1. About Our Store

[TRENTOKART] operates an online store through which customers can browse and purchase products.

Store Name: [trentokart]
Website: [www.trentokart.shop]
Email: [trentokartshop@gmail.com]
Phone: [7009427198]

2. Account Terms

Some features of our website may require you to create an account.

When creating or using an account, you agree to:

  • Provide accurate and complete information.

  • Keep your account information updated.

  • Keep your login credentials confidential.

  • Not share your account with unauthorized persons.

  • Notify us promptly if you suspect unauthorized access.

You are responsible for activity conducted through your account, except where applicable law provides otherwise.

We reserve the right to suspend or terminate accounts involved in fraud, abuse, unlawful activity, or violations of these Terms.

3. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices, discounts, promotions, taxes, shipping charges, and other fees may change from time to time.

The applicable total price and any mandatory charges will be displayed before you complete your purchase.

Available payment methods may include:

  • Credit and debit cards

  • UPI

  • Net banking

  • Digital wallets

  • Cash on Delivery (where available)

  • Other payment methods displayed at checkout

Payments may be processed through third-party payment providers.

If a payment fails, is reversed, or appears to involve unauthorized or fraudulent activity, we may delay, cancel, or review the order.

4. Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, colours, sizes, and other information are accurate.

However:

  • Colours may appear differently depending on your screen or device.

  • Packaging may vary from product images.

  • Minor manufacturing variations may occur.

  • Product availability may change.

  • Images may contain lifestyle or demonstration elements that are not included with the product.

We do not intentionally misrepresent the features or characteristics of our products.

Where applicable, product-specific warranty, guarantee, usage, safety, expiry, or return information will be provided on the relevant product page.

5. Order Placement and Acceptance

When you place an order, you are submitting a request to purchase the selected product(s).

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order confirmation does not necessarily mean that the order has been finally accepted.

We may cancel or refuse an order where reasonably necessary, including in cases involving:

  • Product unavailability

  • Incorrect pricing or product information

  • Payment problems

  • Suspected fraud

  • Incorrect or incomplete customer information

  • Duplicate or unusually large orders

  • Violation of these Terms

If we cancel an order after receiving payment, the applicable amount will be refunded according to our refund process and applicable law.

6. Shipping and Delivery

Orders are generally processed within [5-6 DAYS]  after successful payment or order confirmation.

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Delivery estimates may vary based on location, courier availability, weather, public holidays, transportation disruptions, and other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information.

We are not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

Tracking information may be provided after the order has been dispatched.

7. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Unless otherwise stated, eligible return requests must be submitted within [7 DAYS] of delivery.

Depending on the product and circumstances, eligible returns may include:

  • Damaged products

  • Defective products

  • Incorrect products

  • Products that do not match the agreed description or characteristics

  • Other situations covered by our Return & Refund Policy

Certain products may be non-returnable where permitted by applicable law.

Approved refunds will generally be processed within  [12-15 BUSINESS DAYS] after the return has been received and inspected.

Nothing in these Terms removes or restricts any consumer rights that cannot legally be excluded.

8. Prohibited Uses

You agree not to use our website or services for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not:

  • Violate any applicable law or regulation.

  • Provide false or misleading information.

  • Use stolen or unauthorized payment information.

  • Attempt fraudulent purchases or chargeback abuse.

  • Attempt to gain unauthorized access to our systems.

  • Introduce viruses, malware, or harmful code.

  • Interfere with website security or functionality.

  • Use automated systems to scrape website content without permission.

  • Manipulate reviews, ratings, prices, promotions, or orders.

  • Copy or commercially use our content, branding, images, or intellectual property without authorization.

We may restrict or terminate access where we reasonably believe these Terms have been violated.

9. Intellectual Property

The [TRENTOKART] name, logo, website design, text, graphics, photographs, product content, and other original materials may be owned by or licensed to us.

You may not reproduce, modify, distribute, sell, or commercially exploit our content without our written permission, except where permitted by applicable law.

Third-party trademarks and product names remain the property of their respective owners.

10. Third-Party Services

We may use third-party services such as payment gateways, courier companies, Shopify apps, analytics providers, advertising services, and other technology providers.

Third-party services may have their own terms and privacy policies.

We are not responsible for the independent policies or practices of third parties except where applicable law provides otherwise.

11. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that it will always be uninterrupted, secure, or error-free.

Temporary interruptions may occur because of maintenance, technical problems, hosting issues, internet failures, cybersecurity incidents, or circumstances beyond our reasonable control.

12. Limitation of Liability

To the maximum extent permitted by applicable Indian law, [TRENTOKART] will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, payment-provider failures, internet disruptions, natural events, government restrictions, or other force-majeure circumstances.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer rights or liability arising from fraud or willful misconduct.

13. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable costs arising from your unlawful use of the website, violation of these Terms, fraud, or infringement of another person's rights.

This provision does not limit consumer rights or remedies available under applicable Indian law.

14. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to mandatory consumer-protection rights and any jurisdiction available to consumers under applicable law, disputes relating to these Terms or your use of our website shall be subject to the jurisdiction of the competent courts located in [CITY, STATE, INDIA].

Nothing in this section prevents a consumer from exercising a statutory right to approach a competent consumer commission or other authority where permitted by law.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, website, or applicable laws.

The latest version will be posted on this page with an updated “Last Updated” date.

Your continued use of our website after changes are posted will be subject to the updated Terms, to the extent permitted by applicable law.

 

By using our website or placing an order, you acknowledge that you have read and understood these Terms of Service.